Grouport
Recurring Billing Policy
Our subscription model is a monthly, quarterly, quarterly and then reverting to monthly thereafter, or biannual recurring charge and the billing period begins from the time of registration, as defined by when you enter your payment method. By agreeing to our recurring billing terms, you (“the member”), are agreeing to the following:
The member represents and warrants that (i) any credit / debit card information the member supplies is true, correct and complete, (ii) charges incurred by the member will be honored by the member’s credit/debit card company, (iii) the member will pay the charges incurred in the amounts posted, including any applicable taxes, and (iv) the member is the person in whose name the credit / debit card was issued and the member is authorized to make a purchase or other transaction with the relevant credit / debit card and information.
The member agrees and authorizes the payment method to be billed automatically for the entire subscription length, according to the published pricing on the Grouport Inc. website when signing up, which is subject to change at any time. Depending on which kind of group you sign up for, we have two primary subscription pricing structures of either $140/month (e.g. $35/session x 4 sessions per month) or $299 for the first 12-sessions (e.g. $25/session x 12 sessions) and thereafter following the initial 12-sessions it reverts into a monthly membership of $100/month (e.g. $25/session x 4 sessions/month). For the $140/month subscription, we also offer to pay this subscription amount on a quarterly or biannual billing schedule, which if elected members receive a 10% or 20% discount respectively, and pay $378 quarterly or $672 biannually.
For both of these two subscriptions, from time to time, we offer promotions that give a discount for the initial billing period of either the first month or the first 12-sessions, so if a promotion was redeemed the initial billing period could have been less than $140 for the first month or less than $299 for the first 12-sessions. If a promo was redeemed, then following the respective initial billing period, the billing will revert back to the gross amount of such subscription. For the avoidance of doubt, if a discount was given for the first month on the subscription of $140 which made the first month less than $140, then when that subscription renews in month two that will revert back to $140/month. Similarly, if a discount was applied to the first 12-sessions for the subscription that’s at $299 whereby the first 12-sessions cost less then $299, then following the first 12-sessions, the subscription will revert to $100/month thereafter.
The member agrees and authorizes the payment method to be billed beginning on the date of registration and subsequently on a monthly, quarterly, quarterly and then reverting to monthly, or biannual basis regardless of whether the initial consultation has been completed or services have been rendered by (including, but not limited to, online group therapy or online group support).
If Grouport Inc. is unable to secure funds from the member’s debit / credit card(s) for any reason, including, but not limited to, insufficient funds in the debit / credit card or insufficient or inaccurate information provided by the member when submitting electronic payment, Grouport Inc. may undertake further collection action, including application of fees to the extent permitted by law.
The member has the right to revoke this authorization by completing the full cancellation process, with the cancelation process differing if the member’s sessions are held within our member portal or outside of the member portal emailed weekly and held over zoom. If the sessions are held in the member portal, the member can complete the cancelation process which starts when clicking the button ‘ Cancel subscription renewal’ on the ‘manage subscription tab’, and following the cancellation process until the member receives a confirmation email that confirms “You’ve successfully canceled your membership”. If your sessions are held outside our member portal and weekly zoom links are sent to you via email, then please reach out to support@grouporttherapy.com and they will email you a cancellation form to submit. The cancelation form must be submitted in order for our systems to recognize your account as canceled. For all Cancellations, cancellations should be initiated no later than one business day prior to the scheduled renewal payment date. The member understands and acknowledges that services may be canceled or withheld if the member revokes this authorization, and that the member is still responsible for all charges incurred by the member or otherwise owed to Grouport Inc. This authorization will remain in full force and effect until revoked by the member or Grouport Inc.
Our Support Team at support@grouporttherapy.com is always available to resolve any concerns or confusion regarding payment or cancelation. If you have any questions on how to cancel, or whether you have successfully canceled your subscription, you can reach out and confirm with support at the email expressed above. The member acknowledges and agrees he or she will not dispute the payment with the credit / debit card company, provided the transactions correspond to the terms indicated in this authorization form.
If you have any other questions, please contact us at support@grouporttherapy.com.
